Returns and Refunds

At Maison Liss LLC, we are committed to ensuring that every customer is satisfied with their purchase. If you are not completely satisfied with your underwear purchase, we offer a simple and clear return and refund policy to make it easy for you to process your return.

Return Policy
Return Period
You have 30 days from the date you received the item to request a return. Please ensure that the returned item is sent back within this period.

Item Condition
We only accept returns of unused, unwashed items with original packaging and tags. Make sure you carefully check the condition of the returned product before returning it.

Non-Returnable Items
The following items cannot be returned for hygiene reasons:

Opened underwear, sleepwear

Return Process
Request a Return
Please fill out the return request form on our website or contact our customer service team by email (amaliacastillo@maisonliss81.com) with the order number and the reason for the return.

Obtain Return Authorization
Once your return request is approved, we will send you the return authorization information and the return address.

Returning Your Item
Please return your item to the address specified along with your return authorization information. We recommend using a tracked mail service to ensure your return is delivered safely.

Processing Time
Once we receive your return item, your refund will usually be processed within 5-7 business days. The refund will be refunded to your original payment account.

Refund Policy
Refunds will be processed through your original payment method, which may be a credit card, debit card, or other payment method.
Return shipping costs are the responsibility of the customer, unless the return is due to a wrong item or quality issue.

We want to provide you with the best shopping experience, thank you for choosing Maison Liss LLC!