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Welcome to the website of Maison Liss LLC (hereinafter referred to as “we” or “our company”). Please read the following terms carefully before using our products and services. These terms are intended to provide you with clear information about our products and services so that you can have a better experience in shopping and using them.
- FAQ
1.1 How to choose the right size?
We provide a detailed size chart on the product page to help you choose the right size according to your body shape. It is recommended that you measure your bust, waist and hips before purchasing and match them with the size chart.
1.2 What are the materials of the products?
Our underwear is made of high-quality materials. The specific materials are detailed in the description of each product page. Generally, the materials we use include cotton, polyester, spandex, etc. to ensure comfort and durability.
1.3 What should I do if the goods I received are not the same as the goods I ordered?
If the goods you received are wrong, please contact our customer service team within 7 days after receiving the goods, provide the order number and relevant photos, and we will handle the replacement or return for you.
- Orders and Payment
2.1 How do I place an order?
You can browse products on our website, select items and add them to the shopping cart, and then proceed to the checkout page to complete the payment. Make sure to provide accurate delivery information at checkout.
2.2 What payment methods can be used?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express), debit cards and some electronic payment platforms. Details can be found on the checkout page.
- Shipping and Delivery
3.1 How long does it take to ship?
Delivery time depends on your location and the shipping method you choose. Generally, the standard shipping time for domestic orders is 3-7 business days. You can check the available shipping options and estimated delivery time at checkout.
3.2 How do I track my order?
Once we ship your order, you will receive a confirmation email with a tracking number. You can use this number to track your package on the shipping company’s website.
- Returns and Refunds
4.1 How do I request a return?
Please contact our customer service by email within 30 days of receiving the product to submit a return request. Please ensure that the product is unused and in its original packaging.
4.2 How long does it take to process a refund?
Once we receive and approve your return, the refund will usually be processed within 5-7 business days. The refund will be refunded to your payment account.
- Product Quality Issues
5.1 What if the product I received has quality issues?
If you find that the product is defective or has quality issues, please contact us within 7 days of receiving the product and provide details and photos of the problem. The relevant product can be returned for a refund or exchange.
We thank you for choosing Maison Liss LLC and look forward to providing you with quality products and services!